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Travel Agent’s Making A Comeback – Here’s How to Know if You Need One

Uncertainty in the friendly skies is fueling a run on a profession long thought departed

Credit: Archive Photos

From Bloomberg.com…

Like most travel agents, Sarah Fazendin spent much of last year canceling trips for clients. The owner of Videre Travel, an agency in Denver that specializes in high-end family getaways, scrambled to secure refunds and credit vouchers and organize paperwork for travel insurance claims.

That wasn’t the worst of it. “When an airline refunded a client, they also recalled our commission,” she says. “So as I worked around the clock, I watched my revenue go from record-breaking to nonexistent.” Hers is a common story: Travel agents as a whole lost a combined $12.4 billion in 2020, according to research company Phocuswright.

The travel agent may be one of the most misunderstood professional groups around. In a world with tons of digital DIY planning tools, who needs them?

But thanks to fast-changing Covid-19 testing protocols, border restrictions, shifting airline schedules, rental car scarcity, and limited hotel inventory, even the most confident jet-setters are turning to the pros for help.

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